Privacy Policy

Scotsway Roofing (“we”, “us”, “our”) is a roofing company based in Glasgow, Scotland, providing roofing services to homes and businesses in Glasgow and the surrounding areas. We are the “data controller” of the personal information you provide to us, which means we are responsible for deciding how that information is used and protected.

You can contact us using the details in the How to contact us section below.

We collect personal information when you get in touch with us or use our services. This may include information submitted through:

• Facebook/Meta lead forms
• The contact form on this website
• Phone calls, emails, text messages or other direct enquiries

The information we may collect includes:

• Your name
• Your phone number
• Your email address
• Your postcode or address
• Details about your roofing enquiry — for example, the type of work you need, the property involved, and any photos or descriptions you send us

We only ask for the information we need in order to respond to your enquiry and provide our services. You are not required to provide any of this information, but if you choose not to, we may not be able to respond to your enquiry or provide a quote.

We may use the personal information you provide to:

• Respond to your enquiries
• Contact you about your roofing enquiry
• Arrange inspections and free, no-obligation quotes
• Provide the roofing services you have requested
• Communicate with you about appointments and quotations

We rely on the following legal bases (under UK GDPR) for using your information: taking steps at your request prior to entering into a contract with you; performing our contract with you where you become a customer; our legitimate interests in running and promoting our business; and complying with our legal obligations where applicable.

We will not use your information to send you marketing communications unless you have asked us to, and you can ask us to stop contacting you at any time.

We take the security of your personal information seriously. Information you submit through this website is transmitted securely and stored on protected systems, and access to it is limited to people within our business who need it to do their job. Where we use trusted third-party providers (such as email or messaging services) to handle communications on our behalf, we take reasonable steps to ensure they handle your information securely.

Unfortunately, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information. However, we have procedures in place to deal with any suspected data breach and will notify you and the relevant regulator (the Information Commissioner’s Office) of any breach where we are legally required to do so.

We only keep your personal information for as long as we need it for the purposes set out in this policy. As a general guide:

• Enquiries that do not lead to work being carried out are kept for a reasonable period so we can follow up, and then deleted.
• Information relating to work we have carried out for you (including quotes, invoices and job records) is kept for as long as necessary to meet our legal, accounting and guarantee obligations.

After this period, your information will be securely deleted or anonymised. If you would like us to delete your information sooner, please contact us — see Your data protection rights below.

We will never sell your personal information to third parties. We will only share your information with third parties where:

• it is necessary to provide the services you have requested;
• it is necessary for us to operate our business (for example, IT or hosting providers);
• we need to comply with a legal or regulatory obligation; or
• we are legally required to do so (for example, by a court or the police).

Any third parties we share information with are only given the details they need, and we expect them to handle your information securely and in accordance with data protection law.

Under UK data protection law, you have the right to:

• Be informed — know how we use your personal information (this policy explains that).
• Access — request a copy of the personal information we hold about you.
• Rectification — ask us to correct information that is inaccurate or incomplete.
• Erasure — ask us to delete your personal information in certain circumstances.
• Restrict processing — ask us to limit how we use your information in certain circumstances.
• Object to processing — object to us using your information, for example where we rely on legitimate interests.
• Data portability — ask us to transfer information you have given us to another organisation in certain circumstances.
• Withdraw consent — where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. We aim to respond to all requests within one month.

If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113. We would, however, appreciate the chance to deal with any concerns before you approach the ICO, so please contact us in the first instance.

This website uses only the essential functionality needed to display the site and allow you to navigate it. We do not use advertising or tracking cookies on this website. Where we use any analytics or third-party embeds (such as embedded maps or social media content), those providers may set their own cookies — please refer to their own privacy policies for details.

Most browsers allow you to refuse or delete cookies through their settings. Doing so will not prevent you from using this website.

We may update this Privacy Policy from time to time to reflect changes in our business or the law. Any changes will be published on this page with an updated “Last updated” date, so please check back occasionally. If the changes are significant, we will do our best to let you know.

If you have any questions about this Privacy Policy or how we handle your personal information — or if you would like to exercise any of your rights — please contact us:

• Phone: 07580 124819
• Email: scotswayroofing@yahoo.com
• Post: [PLACEHOLDER: business trading address]
• Data protection contact: scotswayroofing@yahoo.com

We are registered with the Information Commissioner’s Office. [PLACEHOLDER: ICO registration number, if applicable]